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18 Feb 2022

Full-Time Sales Support Specialist

Sheila Western Cape

Job Description


Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,500 employees, serving over 100,000 customers around the globe.

The Sales Support Specialist is responsible for managing complex order fulfillment work flow for capital equipment placements, regional and national trade show orders and vendor turnover orders. This position oversees obtainment of installation documentation. Communicates frequently with all levels within Covetrus and Supply Partners regarding the status of orders which they are responsible to manage. Handles returns and pricing adjustments that fall outside of normal policy with appropriate approvals. Coordinates obtainment and communication of competitive pricing and item add requests.


High school diploma or equivalent

Work Experience
1-3 years of customer service and/or sales support experience required

Technical Skills
Must have familiarity with personal computers in a mainframe environment; experience with AS/400 preferred
Must be very detail-oriented; must possess excellent telephone, interpersonal and organizational skills
Must have the business acumen to interact with all levels of the organization, internally and externally, including business partners
Must have the ability to manage multiple programs and priorities
Must thrive in a fast-paced, high pressure environment

Manages orders for all National and Regional tradeshows
Manages multi-stage order process for all capital equipment purchases
Coordinates shipment of equipment and other required product to coincide with the arrival of implementation and training specialists
Oversees the obtainment of required documentation to substantiate billing for installed equipment
Communicates proof of installation to appropriate internal team members to allow for proper invoicing and revenue recognition
Documents sale credit for all managed orders in order to correctly credit commissionable sales and bonus sales obtainment.
Manages the vendor turnover process for all Channel Partners
Executes detail oriented, complex Rabies Tag orders for all customers
Handles returns outside of normal policy; ensures that requests for customer pick-ups and credits are attended to in a timely, courteous and professional manner through administration of the policies and procedures established by the Accounts Receivable, Credit and Collection, Sales Tax and Credit Card Processing Departments
Executes pricing adjustments according to policy and appropriate approval levels
Interfaces with Supply Partners to secure RGAs for equipment and other product types
Provides support to the return center by sending the return authorization paperwork and ARS label to the customer and ensuring appropriate internal tracking for the return
Coordinates competitive pricing and item add process
Performs other duties as assigned

This full-time position provides:
Medical, dental, vision, and other insurance options
401(k) with company match
Employee Stock Purchase Plan
Progressive Flexible Time Off (FTO) and Paid Time Off (PTO) plans
Paid holidays
Growth opportunities and more!

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law

How to Apply

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