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17 Feb 2022

Full-Time Product Partnerships Manager

Sheila Cape Town

Job Description

In order for us to continue to grow, we need to ensure that we continue to build and maintain strong relationships with our key partners. In order to do so, we need a Product Partnerships Manager who will be the main point of contact for our partners as it relates to all commercial and operational requirements.

As our Product Partnerships Manager you will focus on 3 key areas:

Commercial

Own the commercial performance of a portfolio of network partners, supporting growth opportunities
Ensuring that Mama Money remains commercially competitive without having to compromise on our aim of offering socially fair fees for our customers and great quality
Look for opportunities to expand Mama Money’s network within the retail and payment partner space.
Regularly assess the commercial value each partner brings and in conjunction with other core competencies, identify areas of improvement and opportunities.

Go-to-Market

Build, coordinate and manage go to market end-to-end plans with partners, in full alignment with Company goals
Ensuring that the partners are adequately trained on Mama Money’s internal processes and systems of Mama Money and vice versa.
Working with internal teams across the business to ensure successful integrations from technical support, financial, customer success and marketing perspective, ensuring continuous improvement and refinement of processes.

Operational

Working closely with the partners to facilitate key marketing activities in order to drive increased volumes.
Working closely with our sales team to ensure coordination between field agents and retail partners.
Work closely with the partners to improve on operational processes as it relates to settlement, transaction flow and refund processes, SLAs, Delivery.
Ensure all issues are escalated timeously and all relevant stakeholders are made aware and kept updated.

In your first 90 days at Mama Money you will:

Understand the commercial performance with every partner and which levers we can pull to maximise growth
Understand the internal and external workings of our go-to-market strategy, with the aim of owning this, and ensuring alignment with key internal and external stakeholders
Suggest and action strategies in which we can be commercially competitive to maximise gross margin
Own and run the operational aspect of our go-to-market strategy for all partners
Identify and implement changes to the operational process as it relates to settlement, transaction flow and refund processes, SLAs, Delivery.

About you:

You have 5+ years experience working within a similar role within the retail or payments industry
You are comfortable with data analysis and using data to make informed decisions
You have good understanding of the South African payments landscape and payment networks
You have strong verbal and written communication skills
Strong presentation skills
You have strong negotiation skills
You have strong commercial acumen
You are resilient to stressful environments with problem solving abilities
You are able work autonomously in a fast paced environment
You are flexible and adaptable

It would be a bonus if:

You have experience working with migrant communities
You have worked within the fintech space or at a rapidly scaling startup

Some of the people you’ll work closely with are:

Kim – Head of Partnerships

Elias – Business Development Manager

Samson – Lead Support Engineer

Irfaan – Head of Product

Benita – Head of Finance

Erin – Head of Treasury

Thomas – Marketing Manager

Why Mama:

At Mama Money, the customers & communities 1 we serve are at the heart of all that we do.

We bring our authentic 2 selves to work where we are free to express our diverse identities while staying true to what we believe in and how we feel. Part of that means being able to have difficult conversations when necessary but always remembering to do so with trust, respect and a positive mindset 3. Being open to receiving feedback and understanding how this helps us evolve and grow is essential to succeeding in our environment.

We are responsible 4 for ourselves, our behaviour, our delivery and our output. Although we always aim to move things forward and get $hit done, we start small – taking it step by step and always look for ways in which we can improve. We know from experience that when we work together 5 towards a common goal, we can achieve anything.

Mama Money is a special place because we care. We care about our customers, we care about the people who work for us and we care about the impact our work has on the world. There are things that we don’t care about too. Things like bureacracy, discrimination, ego, titles and silos. We’re a friendly bunch who don’t take ourselves too seriously but we do take our work, and our customers’ hard earned money, very seriously.

Mama’s values:

Customer & Community
Authentic
Positive Mindset
Responsible
Togetherness

How to Apply

Check out this job from Mama Money https://www.linkedin.com/jobs/view/2920233105/

Job Categories: WordPress. Job Types: Full-Time. Job Tags: manager and Product Partnerships Manager.

Job expires in 82 years.

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