Full-Time Product Designer
We are now hiring an experienced Product Designer to be part of Ten’s progression to a product led organization and to be responsible for the user experience of the largest, and most innovative, concierge platform globally. Reporting to our Director of Design, this position plays a crucial role in ensuring the success of our ambitious product roadmap.
The Product Design team
We’ve spent the last two years building a digital platform to power our online concierge service, working to serve high-net-worth members on behalf of financial institutions, luxury brands, and companies that place a premium on delivering excellent customer service.
We work globally, are investing significantly in technology, and have embarked on a journey to being a product-led organization with technology at its heart. We have made significant programming and infrastructural advances in the past two years, and now have a solid base and foundation to work from. Ten’s digital platform is the first of its kind in the lifestyle sector as a result.
The Product Design team sits within the wider Product team and is an integral part of both the decision making, the strategy and the final production process.
The team is currently composed of 6 members, each one with a specific set of skills ranging from UX research and analysis to prototyping, concept creation and UI production.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 20 offices globally and more than 950 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
We are looking for someone who:
Experienced in UX methodologies and ability to demonstrate it
Know what a proper design process looks like and can adjust applied method and techniques to the client’s setting, maturity level and goals
Plan and conduct interviews, user surveys, card sorting and usability tests
Knows how to gather and use data to improve design decisions and test assumptions
Knows how to iterate a live product so that people using it don’t stop using it
Communication, collaboration and teamwork
An eye for detail and equally comfortable discussing macro vision and finer elements
Cares about craft and can produce low-to-high fidelity prototypes
Up-to-date with the latest UX – UI trends, techniques, and technologies
Conceptualising original ideas that bring simplicity and user friendliness to complex design roadblocks
Wants to keep learning – there’ll be significant opportunity to get deeper in, and closer to, strategy
Have a knack for connecting the dots by analysing data, analytics and other qualitative insights
Ideally prefer the person to be based in Cape Town (for collaboration)
Knowledge of industry tools such as Sketch, InVision, Adobe CC
Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
Copywriting skills a bonus
Ability to work in a fast-paced environment and is motivated by delivering results.
Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognize and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don’t have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.
How to ApplyCheck out this job from Ten Lifestyle Group https://www.linkedin.com/jobs/view/3005939440/
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