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24 Feb 2022

Full-Time OMF Service Centre Consultant

Sheila Pretoria, Gauteng

Job Description

Your time is now to be your exceptional best at Old Mutual!

Job Description

Job Requirements:

Resolve all customer queries and request received via voice, email and any other digital platforms efficiently and within agreed Perform Service Standards.

Execute First Contact Resolution service approach with every customer interaction

Ensure all communications with customers are professional, accurate and via the approved business platforms

Accurately record and document all customer interaction on the relevant operating systems

Ensure escalations to the relevant areas are done timeously and customer are kept updated on progress.

Achieve KPIs are achieved according to the Service Standards.

Ensure an easy, simple and accessible customer experience through educating customers on alternative self-service options available.

Ensure expert knowledge of all product features and Standard Operating procedures and processes are relevant and up to date.

Manage own development to increase own competencies.

Qualifications:

National Senior Certificate (Grade 12) (Essential)

1 to 3 Years telephony customer service environment within a retail banking environment

Knowledge of basic calculations within a banking environment

Competencies required:

Passion for customer service

Excellent communication and listening skills

High energy levels and a sense of urgency

Impact within a team environment (dynamic, articulate)

Emotional maturity

Conscientious

Agile – adopting tools, processes, and a mind-set of being nimble and delivering value as quickly and as often as reasonably possible

Analysing and diagnosing skills and troubleshooting skills

Computer literate in MS Office

Additional Requirements:

Willing to work extended retail working hours and week-ends

Access to transport (own or public)

Additional Languages: Sepedi Setswana Xitsonga Sesotho Tshivenda

Skills

Education

Closing Date

30 December 2022

How to Apply

Check out this job from Old Mutual South Africa https://www.linkedin.com/jobs/view/2931598755/

Job Categories: WordPress. Job Types: Full-Time. Job Tags: OMF Service Centre Consultant.

Job expires in 82 years.

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