Full-Time OMF Service Centre Consultant
Your time is now to be your exceptional best at Old Mutual!
Resolve all customer queries and request received via voice, email and any other digital platforms efficiently and within agreed Perform Service Standards.
Execute First Contact Resolution service approach with every customer interaction
Ensure all communications with customers are professional, accurate and via the approved business platforms
Accurately record and document all customer interaction on the relevant operating systems
Ensure escalations to the relevant areas are done timeously and customer are kept updated on progress.
Achieve KPIs are achieved according to the Service Standards.
Ensure an easy, simple and accessible customer experience through educating customers on alternative self-service options available.
Ensure expert knowledge of all product features and Standard Operating procedures and processes are relevant and up to date.
Manage own development to increase own competencies.
National Senior Certificate (Grade 12) (Essential)
1 to 3 Years telephony customer service environment within a retail banking environment
Knowledge of basic calculations within a banking environment
Passion for customer service
Excellent communication and listening skills
High energy levels and a sense of urgency
Impact within a team environment (dynamic, articulate)
Agile – adopting tools, processes, and a mind-set of being nimble and delivering value as quickly and as often as reasonably possible
Analysing and diagnosing skills and troubleshooting skills
Computer literate in MS Office
Willing to work extended retail working hours and week-ends
Access to transport (own or public)
Additional Languages: Sepedi Setswana Xitsonga Sesotho Tshivenda
30 December 2022
How to ApplyCheck out this job from Old Mutual South Africa https://www.linkedin.com/jobs/view/2931598755/
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