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30 Mar 2022

Full-Time Media & Content Delivery Cloud Support Engineer (WFH option in South Africa)

Sheila Gauteng

Job Description

Job Summary

DESCRIPTION

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Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual.
In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg).
Hybrid: Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg), but have the flexibility to regularly work from home as well as from the office. Employees on a Hybrid work pattern will be expected to attend at their assigned office a minimum of one day per week. These employees will follow agile seating when in office.
Virtual Workers: Employees must be based in South Africa, and are not generally required to attend an office facility. If needed, all WFH employees can attend an office for critical trainings, meetings and team-building events. These employees will follow agile seating when in office.
About Us

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

Meet Robert: https://www.youtube.com/watch?v=7uXCchOTdMM
This role supports and focuses on our Media and Content delivery services such as Cloudfront, Simple email service, Lambda @Edge, Transfer accelerator, AWS Elemental services (Video streaming and Transcoding), kinesis Video streams and Elastic Transcoder. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. Cloud support Engineer – Storage (Data In Transit).

Basic Qualifications
4 to 7 years of relevant experience
Strong understanding of networking protocols: DNS, HTTP, SSL, TCP and UDP.
Good Unix/Linux or Windows system administration skills.
Knowledge of client/server and distributed systems architectures.
Experience operating and troubleshooting email services using SMTP protocol
Preferred Qualifications
Understanding of Content Delivery Networks
Experience with scripting (i.e. bash, Java Script, Node JS, Python, PowerShell etc.)
Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig,
Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
Knowledge of compressed and uncompressed digital video and audio standards, especially around HEVC, H.264 and MPEG-2 technologies
Knowledge of video packaging and delivery mechanisms such as HLS, DASH, CMAF, RTMP, UDP, and file based workflows
Experience with Cloud Computing, especially Amazon Web Services
Prior working experience with AWS Services e.g. Cloudfront, Simple Email Service and AWS Elemental Media Services
Experience with Cloud architecture patterns and distributed computing concepts
Messaging and Queueing experience
Experience working with REST API based services
Exposure to OS and networking security concepts and standard methodologies
Written, verbal, and documentation skills to effectively communicate with customers and peers

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Company – Amazon Dev Centre South Africa

Job ID: A1898024

How to Apply

Check out this job from Amazon https://www.linkedin.com/jobs/view/2991570490/

Job Categories: WordPress. Job Types: Full-Time. Job Tags: Media & Content Delivery Cloud Support Engineer (WFH option in South Africa).

Job expires in 82 years.

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