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3 Apr 2022

Part-Time Lead Agent Airport Operations – Part Time

Sheila Gauteng

Job Description

We have a wide variety of career opportunities around the world — come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

This position is located at the JNB airport in Johannesburg, South Africa.

Job Overview And Responsibilities

Under the direction of the Airport Operations Manager, the International Lead will assume daily responsibility for achieving service standards and operational objectives. The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support to vendor employees and local team members above and below-the-wing. The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis. You will be empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule. Working closely with and supported by the regional and local management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline team with drive and compassion, ensuring that we remain accountable for our performance.

Duties Include But Not Limited To
Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to Customer Service Reps
Driving the operation in all departments; lobby, gates, premium services, club, baggage and connections
Engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis
Oversee the necessary daily preparatory work, ensuring staff deployment best meets the needs of the schedule
Support vendor to provide premium program customer service in service delivery and product offering through daily engagement and service standard audits
Ensure a good knowledge of premium services policies and procedures; including club access, promotions and marketing programs can be demonstrated
Follow and uphold uniform and appearance standards
Support the station with daily admin and back office work
Assignment of department tasks, breaks and overtime in all areas
Assist Supervisors with performance management and feedback to employees
Conduct daily team briefings
Assisting Customer Service Representative job interviews
Support the supervisor team with collateral and project work
Participate and organize internal monthly safety meetings alongside supervisor as part of the Station SAT
Liaison and assist with service partners in below the wing team, operations team for on time departure
Support with aircraft damage and employee injury investigation
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum of two years Customer Service/Operational Experience
Previous supervisory/leadership experience
Secondary School Education or equivalent school leaving certificate
Must be fluent in written and spoken English
Sound Administration skills (Microsoft word, Excel, Emails)
Excellent knowledge of ATW airport operations procedures & processes
Good technical knowledge of Airport applications (MAP, Aero, Shares, AIMS etc)
Proven track record of reliability
Have the ability to work under pressure in a calm, professional manner
Have the ability to think clearly and make logical decisions
Must be a true team player
Excellent verbal and written communication skills
Demonstrate outstanding leadership skills and initiative
Must be willing and able to work all shifts (early/late) on a rotating shift pattern
Must be well groomed in appearance, be reliable, dependable and strive for high quality work
Travel 5-10%
Must be legally authorized to work in South Africa for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT


How to Apply

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Job Categories: WordPress. Job Types: Part-Time. Job Tags: Lead Agent Airport Operations - Part Time.

Job expires in 82 years.

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