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21 Feb 2022

Full-Time Fraud and Operations Specialist

Snapscan – Posted by Sheila Western Cape

Job Description

We’re hiring a Fraud & Operations Specialist!

We are currently looking for a Fraud & Operations Specialist to join our Operations team.

As our Fraud & Operations Specialist, you will be responsible for ensuring that we have appropriate and effective detective and preventive fraud measures in place to reduce/block fraud occurring on our platform.

Our ideal candidate is passionate about fighting fraud, solving complex problems and working with data and statistics, while also being able to collaborate with the development teams, and contribute to the larger operations and support teams.

This role provides a great opportunity to learn more about the payment industry and to be part co-creating and defining SnapScan’s fraud strategy.

The core responsibilities are detailed here, but bear in mind that this is a very fluid and dynamic environment with a constantly changing set of challenges and opportunities.

What you will do:

Primary responsibilities:

Daily fraud checks / payments monitoring (fraud prevention / detection)
Real-time fraud and limit hit notifications
Chargeback handling
Contributing to our product’s fraud prevention strategy, in collaboration with the Operations Manager. This includes but is not limited to:
Application of payment limits (user- and merchant-facing)
Application of 3D secure in accordance with the product’s risk parameters and PASA compliance requirements
Developing criteria for monitoring user and merchant profiles
Developing criteria for both real-time notifications and daily payments screening
Continuously improving and advancing SnapScan’s fraud management processes in response to changes to the SnapScan product offering and with a view to scalability of the system
Responding to user and merchant limit queries
Generating monthly fraud metrics (e.g. fraud rate, chargeback rate, decline rate etc)

Secondary responsibilities:

Processing of daily merchant and user settlement and failed settlement follow-ups
Reconciliation of payments in coordination with Payment Service Provider (PSP)
Assisting with investigations of card errors on the SnapScan app and improvement of card load and payment success rates
Liaising with the Operations Manager and development teams for any automation requirements
Recovery of merchant fees (collection of transaction fees)
Customer support on email, phone and social media channels after hours (evening and weekends, in rotation schedule with other ops and support team members)

This job might be for you if:

You love working with data and statistics and are have a passion for fighting fraud and keeping up to date with the last fraud trends
You enjoy problem solving. You can solve problems by analysing situations and applying critical thinking to resolve problems. You can decide on courses of action and implement the solutions developed to overcome problems and constraints
You have an innate ability to identify fraud control gaps in the user journey and convenience of ways in which a fraudster may exploit them
You are a team player. You reach out to peers and cooperate with others to establish collaborative working relationships. You understand that flying solo is a limiting and isolating choice and know that making your team look good works far better than creating a one-man/one-woman show.
You have a knack for explaining complicated things simply. You communicate effectively and structure information to meet the needs and understanding of your intended audience (both verbally and in writing)
You are pedantic about details and can easily spot anomalies.
As far as you are concerned, anything worth doing, is worth doing right every single time. You stay focused; nothing falls through the cracks on your watch
You know how to balance occasionally conflicting interests on behalf of customers, the business or product (e.g managing risk without limiting growth)
You are self-motivated and driven
You are tech savvy and a fast learner
You are collaborative and responsive while able to work independently and with minimal supervision
You are willing and able to work remotely (we have a hybrid work model), as well as be available after hours and on weekends on a rotational basis (every 7th weekend)
Basically, you will blow us away with your work ethic, your positive attitude and your energy.

You are an ideal candidate if you have:

2+ years of experience in an operations or fraud related role within a FinTech, Banking, Payments, Financial Services or Fraud Investigation, Prevention & Detection environment.
A strong understanding of payment fraud – fraudulent user/merchant behaviours and patterns and the associated risks
Knowledge of chargeback processed to effectively represent disputes
A relevant tertiary qualification

Bonus points for:

A tertiary qualification in a quantitative field Eg: Maths/science/statistics
Experience with Looker, Sumo logic, SQL, machine learning
Experience working in the fintech/banking industry
Experience defining fraud processes

For more information on the company, have a look at

How to Apply

Check out this job from SnapScan

Job Categories: WordPress. Job Types: Full-Time. Job Tags: Fraud and Operations Specialist.

Job expires in 82 years.

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