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15 Feb 2022

Full-Time Claims Contact Center Agent (Contract

Sheila Gauteng

Job Description

To provide quality claims registrations service while ensuring excellent service to clients and brokers at the start of the claims journey. Ensuring clarity of process to be follow and guiding clients towards the best options regarding and ensuring completeness of claims information before moving the file to the relevant claim specialist area.

Purpose of the Job:

To collect and record all relevant information at the earliest opportunity to ensure a smooth claims administration process with all requirements communicated upfront.

Critical Objectives And Responsibilities
Take inbound calls in accordance with predetermined compliance and customer service processes and procedures ensuring effective and efficient claims registration service
Demonstrate excellent knowledge of Old Mutual Insure (OMI) product offerings, client history, and other claims related information material to the claim at hand.
Actively listen and capture claims details to and advising client of any additional documents or information that may still be required if not provided upfront.
Show tolerance and patience in understanding customer’s emotional state and handling it professionally in strict accordance with OMI culture.
Displaying excellent product knowledge and adherence to quality standards.

Job Requirements
Grade 12
Commercial or Business Degree will be advantageous
2 years Short Term Experience
Some Call center experience
Computer Literacy


Baccalaureus Commercii: Financial Services (Required), Matriculation Certificate (Matric) (Required)

Closing Date

22 February 2022

Old Mutual Limited has adopted a mandatory Covid-19 vaccination policy requiring its workforce to be fully vaccinated against Covid-19 by 1 April 2022. All prospective employees are required to disclose their vaccination certificates or cards as part of the recruitment process.

If you have an objection to taking the Covid-19 vaccination, you will be required to produce a negative PCR test (at your own cost) on a weekly basis as an alternative to vaccination. Prospective employees must inform the recruiter of their election prior to start date.

Please refer to the Old Mutual policy for further detail. Old Mutual reserves the right to amend this policy from time to time.

How to Apply

Check out this job from Old Mutual South Africa

Job Categories: WordPress. Job Types: Full-Time. Job Tags: Agent and Claims Contact Center Agent (Contract.

Job expires in 82 years.

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