Full-Time Boutique Manager, Cartier South Africa
Lead and develop an outstanding team with a clear understanding of the boutique goals and constantly deliver a customer experience that is in line with Cartier standard of excellence.
Collaborate with the market managing team to define yearly strategic objectives and action plans to reach and exceed ambitious targets for Cartier South-Africa.
Promote Cartier’s image to be a Brand Ambassador as per the Maison’s directives.
Management of the day-to-day store operations to transform corporate objectives into operational ones at boutique level; drive monthly and quarterly business analysis and action plans to achieve sales targets.
Business management and development
Responsible for the definition and achievement of the sales target for the boutique and to achieve/exceed them in alignment with his/her direct report, the Cartier Commercial Partnership Director for Other GCC & Africa.
Ensure continuity and development of partnerships within the South African Market to drive business development in collaboration with Communication Manager
Guardian of the relationship with boutique VIPS, team with Sale Associates as often as necessary to help them build stronger relationships thanks to networking and client treatment initiatives, lead and develop new opportunities in the market
Meet and/or exceed the KPI’s set by the Cartier Commercial Partnership Director for Other GCC & Africa.
Lead and drive the commercial ambition of the market in coordination with the Cartier Retail Operation’s Manager and the Wholesale Area a Manager, Responsible for the business planning as the yearly strategic plan for the boutique.
Act as pilot and review regularly the monthly boutique dashboard with his/her team, submit quarterly related action plan, accountable for results
Review competition trends, create a strong network within the South African luxury environment and recommend/initiate changes for maximizing goals and objectives
Client relationship Management and Care Service
Share clientele development initiatives and feedback collected from team members
Ensure that each customer receives outstanding service
Maintaining outstanding standards, solid product knowledge and all other components of customer service
Manage and maintain in relation with the CRM & Boutique Sales Manager an updated list of clienteles, guardian of the client allocation among sales associates and boutique knowledge
Ensure attention to existing and new recruitment of VIPs, clients, and prospects, effectively creating a database for boutique sales and marketing activities
Constantly demonstrate Maison ambassadorial skills with partners or local dignitaries, at meetings, events (local & international), charity dinners and other work-related functions
Monitor all Care Service cases handled by the sales team to ensure excellence, push Cartier Care in the SA market
Ensure proactivity of all boutique staff members: Sales Manager, Operational Boutique Manager, Sales and support teams
Hire, lead, and act as advisor to boutique team regarding projects, tasks and operations
Ensure coaching of team, individual, and collective objectives with on-the-job training, appraisals, task allocation, and feedback on expectations
Foster a cooperative and harmonious working climate conductive to maximize employee morale and productivity. Reinforce continuously respectful communication between all departments
Assess training needs for her team and plan their career evolution
Challenge team toward autonomy and organize areas of responsibilities in the boutique on products of segments.
Organise regular staff meetings to train staff on new product launches
Monitor staff appearance and behaviour, in line with company policy and boutique guidelines
Recommend salary adjustments, transfers, promotions
Boutique operation management
Ensure compliance with all policies and procedures through regular store management and staff meetings
Supervision of/and support to the Operational Boutique Manager to ensure:
Service excellence within the boutique and team
Excellence for overall appearance and maintenance of the boutique in accordance with Maison guidelines.
Compliance with operations procedures
Accuracy of monthly stock taking and application all measures to avoid stock discrepancies
Daily follow-up with regional head office for stock replenishments, active order requests, reporting
Implementation of visual merchandising or architectural initiatives
Store walk-through and audits, etc.
Compliance with group procedures and legal, fiscal and customs regulations
Cash registry controls
EXPERIENCE & QUALIFICATIONS:
Preferably a holder of a Bachelor Degree or a Masters Degree
A minimum of five years prior retail management experience in the luxury sector (watches and jewellery ideally or hospitality)
Experience within a flagship or highly visible boutique essential
Ability to motivate, cultivate, develop and lead a team in line with Cartier’s image
Strong culture and ability to interact easily with VIPs
Excellent interpersonal, organizational, analytical, oral and written communication skills
Excellent representation of the brand inside and outside the boutique
Proven track record of networking capacities
Computer proficiency (Microsoft office)
TYPE OF POSITION
How to ApplyCheck out this job from Cartier https://www.linkedin.com/jobs/view/2925986726/
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